Managing Staff on Shift: 4 August 2026
A CQC-Focused Course for Deputies and Supervisors.
Service Description
This practical course is designed for Deputy Managers and Supervisors who are expected to lead staff on shift and respond immediately to poor practice. Under the expectations of the Care Quality Commission, leadership responsibility does not rest solely with the Registered Manager. Inspectors expect anyone in a leadership role to take timely, proportionate action to safeguard people who use services and maintain standards. This course equips frontline leaders with the confidence, authority, and clarity needed to manage staff supportively, lawfully, and consistently, while understanding when escalation is required. What the Course Covers Participants will explore: • What CQC expects from leaders on shift • Delegated authority and accountability in the absence of the Registered Manager • How to address poor practice immediately and proportionately • Informal (supportive) people management vs formal disciplinary processes • How to conduct effective on-shift support conversations • When and how to escalate concerns safely • Protecting service users, staff, and yourself as a leader • Learning from serious failures and regulatory enforcement cases Learning Outcomes By the end of the course, participants will be able to: • Act confidently as a leader during CQC inspections • Intervene early to prevent escalation of staff issues • Support staff fairly while maintaining professional boundaries • Demonstrate good governance and leadership practice • Reduce safeguarding, regulatory, and organisational risk Why This Course Matters Poor people management is a common theme in: • CQC enforcement action • Safeguarding failures • Staff grievances and tribunals This course supports services to evidence: • Strong leadership at all levels • A proactive, supportive management culture • Compliance with regulatory expectations Who Should Attend This course is ideal for: • Deputy and Assistant Managers • Team Leaders and Shift Leaders • Senior Carers and Supervisors • Staff acting up or covering supervisory roles Time: 10am – 1pm Cost: £45.00 per delegate To book, click the Book Now link below. Exclusive In-House Option An exclusive session for a single organisation is available at a discounted flat rate of £350.00, covering up to 10 delegates. The fee is payable regardless of attendance numbers, and the date can be arranged to suit your organisation. For in-house bookings, email Info@Training2Manage.co.uk
Cancellation Policy
1. Definitions Training 2Manage (T2M) is the training provider. Client means the organisation booking and/or paying for the services. Delegate means a person attending the training course or seminar. 2. General These Terms and Conditions (T&C) shall apply to the supply of training to the client and shall supersede any other documentation or communication between parties. Any variation to these T&C must be agreed in writing by T2M. For quality improvement purposes, the training sessions will be recorded. 3. Bookings Bookings must be made using the advertised booking arrangements. The number of delegates must be given at the time of the booking. This number cannot be increased by the client without the approval of T2M. Only delegates named on the booking are allowed to attend the training. Upon submitting a booking for a place or places on a training course, you will be given confirmation of T2M acceptance of your order. Places on any course must not be given or sold to any other organisation without the written agreement of T2M. A booking confirmation or attendance at the training course (where the booking confirmation has not been received before the training course) creates a legally binding contract in accordance with these T&C between T2M and the client. 4. Cancellation If the client cancels a confirmed booking before 14 days of the course commencement a full refund will be provided, less a 10% cancellation fee to cover administration costs. No refund is available if there are less than 14 days before the commencement of the course. Wherever possible, T2M will contact you in advance to tell you that T2M will be cancelling a training course. T2M reserves the right to cancel or postpone a training course if there are insufficient delegate numbers to ensure a high quality training experience or if a trainer is ill. If T2M cancels or postpones a training course, T2M will offer you a place on the next available training course. Alternatively, you may ask for a refund. 5. Money Back Guarantee A money back guarantee is offered on a pro-rata basis per delegate if, after investigation, a delegate feels that the training did not meet the initial aims and objectives. The decision of T2M is final in terms of whether any fees are payable and, if so, the amount. For more details regarding the Terms & Conditions of Business visit: www.training2manage.co.uk/2manage-online-terms-and-conditions.
Contact Details
info@training2manage.co.uk