Well-Led in Practice: 18 August 26
People Management for CQC Registered Managers
Service Description
Managing staff is one of the most challenging aspects of the Registered Manager role — and one of the areas most scrutinised by the Care Quality Commission. This course provides Registered Managers with the confidence, structure, and regulatory clarity needed to manage staff safely, fairly, and decisively, while maintaining full compliance with CQC expectations. Why Attend? CQC does not only inspect care delivery — it inspects leadership, governance, and culture. Inspectors will ask: • How do you know staff are safe and competent? • What happens when practice falls below expected standards? • How do you manage staff when you are not on duty? • How do you comply with Regulation 19(5): Fit and Proper Persons Employed? This course equips you to answer those questions confidently and evidence good practice. What the Course Covers Participants will gain practical guidance on: • CQC expectations under the Well-led • Regulation 19(5) (Fit and Proper Persons Employed) • Delegating people management safely and lawfully • Managing staff outside formal disciplinary procedures • Distinguishing performance issues from misconduct • Supporting staff early to prevent escalation • Supervision as a regulatory requirement • Responding immediately to serious concerns • Reducing safeguarding, enforcement, and personal risk • Learning from serious sector failures The course focuses on supporting staff to improve practice, not punishing them — while ensuring that vulnerable people remain protected. Learning Outcomes By the end of the course, you will be able to: • Demonstrate compliance with CQC Regulation 19(5) • Evidence strong leadership and governance to inspectors • Implement effective informal people management systems • Act decisively when concerns arise — even out of hours • Reduce the risk of enforcement action or regulatory breach • Strengthen staff confidence, morale, and accountability This course is suitable for: • CQC Registered Care Home Managers • CQC Registered Home Care Managers • Newly appointed or aspiring Registered Managers • Senior Managers with regulatory accountability Time: 10am – 1pm Cost: £45.00 per delegate To book, click Book Now below. Exclusive In-House Option A discounted flat rate of £350.00 is available for a single organisation, covering up to 10 delegates. The fee is payable regardless of attendance numbers. Dates arranged to suit your organisation. Email Info@Training2Manage.co.uk
Upcoming Sessions
Cancellation Policy
1. Definitions Training 2Manage (T2M) is the training provider. Client means the organisation booking and/or paying for the services. Delegate means a person attending the training course or seminar. 2. General These Terms and Conditions (T&C) shall apply to the supply of training to the client and shall supersede any other documentation or communication between parties. Any variation to these T&C must be agreed in writing by T2M. For quality improvement purposes, the training sessions will be recorded. 3. Bookings Bookings must be made using the advertised booking arrangements. The number of delegates must be given at the time of the booking. This number cannot be increased by the client without the approval of T2M. Only delegates named on the booking are allowed to attend the training. Upon submitting a booking for a place or places on a training course, you will be given confirmation of T2M acceptance of your order. Places on any course must not be given or sold to any other organisation without the written agreement of T2M. A booking confirmation or attendance at the training course (where the booking confirmation has not been received before the training course) creates a legally binding contract in accordance with these T&C between T2M and the client. 4. Cancellation If the client cancels a confirmed booking before 14 days of the course commencement a full refund will be provided, less a 10% cancellation fee to cover administration costs. No refund is available if there are less than 14 days before the commencement of the course. Wherever possible, T2M will contact you in advance to tell you that T2M will be cancelling a training course. T2M reserves the right to cancel or postpone a training course if there are insufficient delegate numbers to ensure a high quality training experience or if a trainer is ill. If T2M cancels or postpones a training course, T2M will offer you a place on the next available training course. Alternatively, you may ask for a refund. 5. Money Back Guarantee A money back guarantee is offered on a pro-rata basis per delegate if, after investigation, a delegate feels that the training did not meet the initial aims and objectives. The decision of T2M is final in terms of whether any fees are payable and, if so, the amount. For more details regarding the Terms & Conditions of Business visit: www.training2manage.co.uk/2manage-online-terms-and-conditions.
Contact Details
info@training2manage.co.uk